Ok, so it has been 4 years since my last entry, alot has happened in that time.
I have changed Jobs, cars, mobile phones, oh and my underwear, I have quit smoking and been trained as an Archery Leader.
Well first off, I am no longer working as a ISP technical support agent, that job just kept getting worse and worse, after being outsourced, we had one payrise, then nothing, lots of promises, and unobtainable bonus schemes.
As NTL and Telewest merged, it seemed that if there were two choices, and one was the most sensible way of doing something, and the other was the Telewest way, manglement always chose the Telewest way.
Finally as if to add insult to injury, they took Broadband Support away from us and gave us ADSL to support.
Now, with Broadband, the company owned the network, we could track faults down really easily, and we could send our own engineers out to sort the Users problems out. ADSL however, you have to rely on BT, and I have found that whenever you get involved with BT, it all goes to pot.
Now I am working for a company that supplies outsourced technical support to Industry.
When I first started, I saw quite a few familiar faces from NTL, and it seems that every time there is an intake of new staff, there are more "Escapees" from NTL.
Anyway, more will follow, and hopefully with increasing regularity.
Peace Out.
